Introduction
This Privacy Policy describes how MAHALAKSHMI BANQUETS and its affiliates (“we”, “us”, “our”) collect, process, use, and share your personal information via meratickets.com (“Platform”). Information is mainly processed and stored in India. Using the Platform constitutes your consent to this Privacy Policy and its terms.
Data Collection
• Personal Data: Name, contact details, transaction history, profile, payment details, and identity proofs.
• Sensitive Data: May include payment instrument details (credit/debit card, UPI), with user consent.
• Usage Data: Browser, device info, IP address, cookies, behavioral or preference information.
Usage of Data
• Data is used for ticket/service provision, account management, communications, marketing (with opt-out options), research, troubleshooting, legal compliance, fraud prevention, fulfilment by sellers/third-party ticketing partners.
• Your behavioral and transactional data may be analyzed in aggregated form to improve the Platform and event offerings.
Third-Party Sharing
• Information may be shared internally, with affiliated entities, event organizers, ticketing and payment partners, logistics partners, or third-party services to fulfil transactions and improve offerings.
• For third-party ticketing, your data is processed as needed by those partners, governed by the respective privacy policies. Meratickets.com is not responsible for their privacy practices.
• Data may be disclosed to law enforcement agencies, courts, or regulatory bodies if required by law.
Security Measures
• The Platform uses reasonable security protocols for the protection of your data, including encryption and access controls.
• Transmission of data over the Internet is not completely secure—by using the Platform you accept the inherent risks.
Data Retention & Deletion
• Data is retained only as long as necessary for the purpose for which it is collected or as required by law.
• Users can delete their account via profile/settings or contact support; some data may be retained to prevent fraud or resolve disputes.
• Users may access, rectify or update their data through Platform tools.
Consent & Updates
• By using the Platform, users consent to collection and use of data as described. Withdrawal of consent can be requested in writing, but may affect service delivery.
• Policy updates will be posted with effective dates; users must check periodically.
• Grievance Officer:
o Name: Prashant Aken
o Address: D-10 MIDC Akkalkot road, Solapur, Maharashtra 413005
o Contact: 9921551544 (Mon-Fri, 9am–6pm)